Built by breakdown people
Callout360 was not dreamed up in a software office by people who have never taken a 3am call from a stranded driver. It was built by TNS365, a UK team that runs breakdown operations around the clock — and it grew out of the tools we needed for our own desk.
Where it came from
TNS365 answers out-of-hours breakdown lines for the commercial-vehicle industry. That means we have sat where our customers sit: the phone going at all hours, a driver reading out a location they are not sure of, a fitter to find, a fleet manager wanting to know when their truck will move again. We have logged thousands of real roadside cases, and we learned the hard way what happens when the tools are not up to it — jobs on scraps of paper, details lost between the operator and the engineer, and half your day spent telling customers "let me chase that up for you".
We tried the off-the-shelf systems. Most were built for generic field service, or for scheduled maintenance, and none of them understood a breakdown — the urgency, the not-knowing-where-the-vehicle-is, the constant flow of updates a stranded customer needs. So we built our own. Callout360 is that system, opened up for the rest of the trade.
What we believe
Software for breakdown work should be fast where speed matters and out of the way everywhere else. When a call comes in, the last thing an operator needs is a fiddly form fighting them. So the whole platform is shaped around the real shape of a case — call, dispatch, update, close, invoice — and nothing else. If a feature does not earn its place on a busy night shift, it does not belong. You can see that thinking in the how-it-works walkthrough, which follows a single breakdown from the first ring to the paid bill.
We also believe the customer on the other end deserves to know what is happening. Half the calls a breakdown desk fields are people asking for an update they should already have. Keeping them informed is not a nice-to-have — it frees your phones and it is the difference between a customer who trusts you and one who is on edge. That is why customer updates sit at the heart of the platform, not bolted on as an afterthought.
Who it's for
Callout360 is used across the commercial-vehicle breakdown industry, but it was shaped first and foremost around the people who do roadside repairs. If you are one of the roadside repair agents handling callouts day and night, this was built with your desk in mind. From the moment a case is opened in call logging & dispatch, everything is geared to the way this trade actually works — because the people who built it do the same job you do.
Still a breakdown company
We have not stopped running breakdown operations to become a software company. That is the point. Every improvement to Callout360 comes back through our own operations first, on our own live cases, before it reaches you. The platform gets better because we are still using it in anger, every night, on the same kind of jobs you handle. When something is slowing a case down at 2am, we feel it too — and we fix it.
We are a UK business, our data stays in the UK, and the same team that builds the software answers the phone when you need a hand. To follow what we are shipping and what is going on across the trade, head to our news, and if you want to see what it costs, the pricing page lays out every plan plainly.