Fleet workshop callout software for commercial vehicles

A driver phones in a fault, a transport manager emails a defect, and both want the vehicle back on the road today. Your workshop is already stacked with scheduled work, and now there are roadside callouts to slot in on top. Callout360 is fleet workshop callout software that keeps the breakdown side of the operation under control.

Sound familiar?

Fleet workshops live with a split personality: planned maintenance on one side, unplanned callouts on the other. The callout side is usually the one running on paper and goodwill:

Breakdown requests arrive by email and phone all day, and the ones that don't get written down get forgotten.
Fitters are sent out over a quick call, so nobody in the office can see who is where or how long they have been gone.
The transport manager keeps ringing for an update because there is no other way to find out.
The defect is fixed at the roadside, but the job card and photos live in a fitter's pocket until the next depot visit.
Recharging the callout to the right cost centre means digging through diaries at month-end.

Every missed job is downtime on a vehicle that should be earning, and every gap in the record is an argument waiting to happen.

How Callout360 fixes it

Callout360 gives the callout side of your workshop one screen, from the first request to the closed job. Requests turn into logged jobs, fitters get dispatched with full details, and the fleet stays updated automatically.

Log the callout, dispatch a fitter

Capture the vehicle, fleet number, fault and location in under a minute, then assign the right fitter or mobile unit with one click. Nothing gets lost between the phone and the workshop floor.

Call logging & dispatch

Turn the inbox into logged jobs

Breakdown emails from drivers and transport managers land in one place and become tracked jobs, so nothing sits unread. The fleet gets automatic updates, and the ringing-for-progress calls stop.

Email inbox

Keep the fleet in the loop

Arrival times, work done, parts used and photos are logged against the job as the fitter works. Transport managers get updates at every stage without picking up the phone.

Customer updates

With every callout logged against a vehicle, the workshop always knows what is outstanding, what it cost and which cost centre to recharge. Planned work and breakdowns finally share one clear picture instead of fighting for the same diary, and the drivers off the road get back on it sooner.

Callout360 is built and operated by TNS365, the team that answers out-of-hours breakdown lines for the UK's commercial-vehicle industry. It is fleet workshop callout software shaped by the real job — defects, fleet numbers, cost centres and roadside repairs — not a generic maintenance tool.

Simple, honest pricing

Callout360 starts at £69/mo +VAT with a 14-day free trial. No setup fees, no minimum term — it's a monthly subscription you can cancel any time. Add fitters, staff and jobs as your callout volume grows. See the full pricing breakdown for every tier.

Start your free trial

See exactly how Callout360 works, or read how we help roadside repair agents handle breakdown callouts.