Keep the customer in the loop without picking up the phone.
Automatic customer updates for every breakdown — templated status emails and a live case link that stops the "any news?" calls before they start.
Templated emails for every stage of the job
Callout360 ships with ready-made update emails for the moments that matter: job logged, engineer allocated, ETA update, engineer on site, and job completed. Each one is pre-written and editable, and merges in the details straight off the case — job reference, vehicle registration, location postcode and the ETA you enter — so a clear, correct message goes out in seconds. Preview it before it sends, tweak the wording if you want, and fire it off to the customer's email address, which is suggested for you from the job.
Fleet customer ETA updates that land in seconds
Fleet operators want one thing when their vehicle's down: a realistic ETA and confirmation someone's on the way. Type the ETA once and the update email carries it through automatically, so the transport office knows the engineer is en route to the exact postcode without ringing your desk. Every update goes out branded on behalf of your company — your name on the message, Callout360 doing the work quietly behind it.
A live link to the case at updates.callout360.com
Behind the emails sits a secure live case page on updates.callout360.com. Each link is tied to a single job, protected by a one-time token that's stored hashed and never indexed by search engines. It shows the current status, the job details and a running timeline — and it's the same link your engineers use from the roadside to post their own updates, so what the customer sees is always in step with what's actually happening on site. Close the job and the page locks read-only, leaving a tidy record of the whole callout.
Every update logged against the case
Nothing sent to a customer disappears into an outbox. Each update email is recorded on the job's timeline, attributed to the operator who sent it and time-stamped, so anyone picking up the case can see exactly what the customer has already been told. No double messaging, no guessing — just one clear thread from first call to job done.
Works with
Call Logging & Dispatch
Log the call, dispatch the engineer and feed the timeline the updates are built on.
Invoicing
Once the customer's updated and the job's done, raise the invoice from the same case.
Email Inbox
When a customer replies to an update, it lands in your shared team mailbox.
Built for your operation
Automatic updates keep customers off your phones — see how they work for roadside repair agents and commercial fleet workshops, or check plans and pricing. Core plans start at £69/mo +VAT with a 14-day free trial on Starter.