Recovery operator job management, from call to closed

A casualty is blocking a live lane and the police want it gone. The work provider needs a unit on scene, an ETA, and clean paperwork afterwards. Juggling that across a fleet of trucks and a night shift is hard enough without losing jobs in the noise. Callout360 is recovery operator job management software built to keep every recovery under control.

Sound familiar?

Most recovery operators are running dispatch off a whiteboard, a radio and a phone that never stops. It holds together on a quiet day and falls apart on a busy one:

A recovery lands from the network mid-shift and gets written on a board that the next operator can't read.
Drivers are coordinated over WhatsApp and radio, so no single place shows which unit is on which job.
The provider is chasing an on-scene time while you are working out which truck can lift a 44-tonner.
The job is done, but the storage details, photos and signed authority are scattered across cabs and phones.
Month-end is a fight to match jobs to invoices, and recoveries you genuinely did slip through unbilled.

Each of those is a missed SLA, a disputed charge, or lost revenue. When you work for someone else's control room, your record of the job has to be watertight.

How Callout360 fixes it

Callout360 gives you one screen for every recovery, from the first call to the paid invoice. Log the job, dispatch the right unit, track it live and keep the provider updated automatically — no whiteboard, no lost authorities.

Log the recovery, dispatch the unit

Capture the vehicle, location, hazard and provider reference in under a minute, then assign the right truck or subcontractor with one click. Every operator on shift sees the same live picture.

Call logging & dispatch

Track it live, keep the provider updated

On-scene times, storage details, photos and signed authorities are logged against the job as it happens. The control room gets automatic updates, and your evidence is timestamped and complete.

Customer updates

Invoice every recovery

Close the job and the full record — mileage, storage, times, photos, authority — is ready to bill the provider. Nothing gets forgotten and every charge has the proof behind it.

Invoicing

With every recovery in one case record, a handover between shifts takes seconds, not a shouted briefing. When a provider queries a charge, the timeline answers it. That is how you protect your margin and keep the contract, whether you run two trucks or twenty.

Callout360 is built and operated by TNS365, the team that answers out-of-hours breakdown lines for the UK's commercial-vehicle industry. It is recovery operator job management software shaped by the real work — control rooms, on-scene times, storage and authorities — rather than a generic job tracker.

Simple, honest pricing

Callout360 starts at £69/mo +VAT with a 14-day free trial. No setup fees, no minimum term — it's a monthly subscription you can cancel any time. Add trucks, operators and jobs as you grow. See the full pricing breakdown for every tier.

Start your free trial

See exactly how Callout360 works, or read how we help roadside repair agents manage breakdown work.