How Callout360 works
A breakdown is a race against the clock. Callout360 follows the exact path a case already takes in your office — the call, the dispatch, the fix, the invoice — and gives every step a home. Here is what happens from the moment the phone rings.
1. The call comes in
A driver is stood on the hard shoulder, or a transport manager is on the line with a truck stuck at a depot. That first call is where jobs are won or lost. In Callout360 you open a new case while you are still talking — vehicle registration, make, location, the fault as the caller describes it, who to ring back. Nothing lives on a notepad or a whiteboard that gets wiped by lunchtime.
Every field is structured, so the same details are captured the same way whoever picks up the phone. That matters at 3am when your best operator is asleep and the case still needs to read cleanly. If you want the mechanics of how calls are captured and turned into jobs, that is covered in call logging & dispatch.
2. Log the case in seconds
The case gets a reference the instant it is created. From then on it has a single timeline — call notes, status changes, who touched it and when. There is no "which spreadsheet was that in" and no relying on one person's memory. A supervisor can glance at the board and see every open case, its priority, and how long it has been sitting.
For roadside repair agents in particular, that shared view is the whole point. When you are juggling a dozen live callouts, the difference between control and chaos is whether everyone is looking at the same, current picture.
3. Assign and dispatch the engineer
Pick the right person — your own fitter or a trusted subcontractor — and send them the job with one action. They get the full case: location, vehicle, fault, contact. No re-reading it down a crackly phone line, no details lost in translation. The case status moves to dispatched and the clock is now visible to everyone, so nothing quietly stalls.
Because dispatch and logging are the same record, you are never copying a job from one system into another. The engineer works from what the operator wrote, and what the engineer sends back lands straight on the case.
4. The customer gets live updates
Half the phone calls a breakdown desk fields are people asking "where is my engineer?" Callout360 heads those off. As the case moves — dispatched, en route, on site, resolved — the customer can be kept in the loop automatically, so they are not left guessing and your phone lines stay free for the next breakdown. See customer updates for how the notifications work and what the customer sees at each stage.
5. Job sheet and photos from the roadside
The engineer records what they found and what they did straight onto the case — parts fitted, time on site, photos of the damage or the completed repair. That evidence is attached to the job forever, which is exactly what you want when a customer queries a charge three weeks later. It also means the person who closes the case is not chasing the fitter for details that should have been captured on the day.
6. Invoice straight from the case
When the work is done, the invoice is built from the case you have already filled in — the vehicle, the parts, the labour, the photos are all there. No re-keying, no rooting through job bags at month end. Invoicing turns a closed case into a bill your customer can pay, and the whole history stays linked to it. If email is how you run your customer relationships, the shared email inbox keeps that correspondence attached to the case too.
That is the full loop — one record from the first ring to the paid invoice, with nothing falling down the gap between systems. When you are ready to see what it costs, the pricing page lays out every plan.