Breakdown case management system for roadside repair agents

You take breakdown work from national networks and work providers. A case lands by phone or email and the clock starts: log it, get a van moving, prove you attended, complete the job sheet and invoice the provider before the paperwork goes cold. Callout360 is the breakdown case management system built for exactly that job.

Sound familiar?

Most roadside repair agents we meet run the whole operation off a whiteboard, a WhatsApp group and a stack of paper job sheets. It works — until it doesn't. When you are handling work under someone else's brand, the paper trail is the job, and the cracks show fast:

A case comes in from the network while you are on another call, gets scribbled on a Post-it, and later goes missing.
Engineers are updated over WhatsApp, so nobody can see the full picture in one place and the important messages get buried under chat.
The work provider is chasing an ETA and you are ringing round your own vans to work out who is nearest.
A job is finished, but the proof of attendance and the signed job sheet are sitting in a cab for three days.
Month-end arrives and you are rebuilding invoices from memory, missing jobs you genuinely worked.

Every one of those is a case that can slip, a provider SLA you can breach, or money you can lose. Networks measure you on response time and closed paperwork — miss either and the work dries up. And when three cases land in the same ten minutes, the whiteboard cannot tell you which one is closest to breaching, which engineer is free, or which job the network is already chasing. You end up firefighting instead of running the operation, and the good jobs get done well while the awkward ones fall between the cracks.

How Callout360 fixes it

Callout360 gives you one screen for every case, from the first ring to the paid invoice. It is roadside assistance case management software built around how repair agents actually work: fast intake, quick dispatch, solid proof and clean billing. Case management for roadside repair agents comes down to three things, and each maps to a part of the platform.

Log the case, dispatch the van

Capture the vehicle, location, fault and network reference in under a minute, then assign the nearest engineer or subcontractor with one click. No Post-its, no lost jobs, no guessing who is free.

Call logging & dispatch

Prove attendance, keep the provider updated

Every status change, arrival time, note and photo is logged against the case as it happens. The work provider gets automatic updates, and your proof of attendance is timestamped — not stuck in a cab.

Customer updates

Get paid without the month-end scramble

Close a case and the full history — job sheet, times, parts, photos — is ready to invoice the provider. Nothing worked gets forgotten, and every claim has the evidence behind it.

Invoicing

Because it all lives in one case record, anyone in the office can pick up a job mid-flight and see exactly where it stands. When a network audits you, the answer is already there — searchable, timestamped and complete. That is the difference between chasing paperwork and running a tight operation.

Why roadside repair agents choose Callout360

The agents who move over to Callout360 tend to be the ones who have outgrown the whiteboard but do not want a heavyweight system that takes a fortnight to learn. A good breakdown case management system should get out of the way, and this one is built to be picked up on a live shift:

Faster intake. Log a network case in under a minute so you can get back on the phone, not lose the details.
Dispatch you can see. Know who is out, who is free and who is nearest before you commit an ETA to the provider.
Proof that stays with the case. Photos, times and signed job sheets live on the job, not in a cab or a phone gallery.
Nothing unbilled. Every closed case is invoice-ready, so the work you did is the work you get paid for.
One version of the truth. The office, the yard and the paperwork all read from the same record.

Built by people who answer the phones

Callout360 is built and operated by TNS365 — the team that already answers out-of-hours breakdown lines for the UK's commercial-vehicle industry. This is not case management software written by people who have never taken a 3am call from a stranded driver. It is roadside assistance case management software shaped by the same job you do, which is why it speaks the language of networks, providers, ETAs and job sheets rather than generic tickets.

Simple, honest pricing

Callout360 starts at £69/mo +VAT with a 14-day free trial. No setup fees, no minimum term — it's a monthly subscription you can cancel any time. Plans scale as you add staff, engineers and jobs, so a one-van agent and a regional operation both pay for what they use. See the full pricing breakdown for every tier.

Start your free trial

New to this? See exactly how Callout360 works, or if you fit a slightly different corner of the trade, read how we help tyre breakdown networks.