Callout360 is live. It is a breakdown case management system built for UK roadside teams — the independent garages, mobile technicians and repair agents who take work from breakdown networks and fleet customers, and who need every callout logged, dispatched, proven and paid without anything slipping through the cracks.

We built it because we run this kind of operation ourselves. Callout360 comes from TNS365, a 24/7 UK breakdown ops team that has spent years taking 3am calls, chasing engineers for arrival times and rebuilding a month of jobs from memory at invoice time. This is not case management software written by people who have never sat in the controller's chair.

Who it is for

If a case comes in from a network while you are already on another line, gets scribbled on a Post-it and later goes missing, Callout360 is for you. It suits roadside repair agents most of all, but also recovery operators, tyre breakdown networks, fleet workshops and mobile mechanics — anyone juggling multiple live jobs across a field team and answering to a work provider who expects proof and speed.

What is in version one

We have kept the first release focused on the parts of the job that hurt most. Everything below is available today.

  • Case logging. Capture the caller, vehicle, location and fault in under a minute, with structured fields so nothing gets forgotten under pressure. Every case gets a reference and a timeline from the moment it lands.
  • Engineer dispatch and allocation. Assign the right engineer in a click and notify them straight away by email and SMS, so the job is moving before you have put the phone down.
  • Live customer update links. Send the fleet or the driver a link they can refresh themselves, so they can see progress without ringing you every ten minutes.
  • Invoicing add-on. Turn a finished case into a proper VAT invoice — per-line VAT, a clean PDF, emailed to the work provider — without retyping anything you already logged.
  • Service sheets add-on. Produce a digital job sheet with the evidence attached, so your proof of attendance is not stuck in a cab somewhere.
  • Shared company mailbox. A hello@ inbox the whole team can see, so incoming work does not sit unread in one person's account.

If you want to see how those pieces fit together end to end, our how it works page walks through a case from the first ring to the paid invoice.

What it costs

Plans start at £69 a month plus VAT on Starter, which comes with a 14-day free trial so you can run real jobs through it before you commit. Pro is £299 and Ultimate £449, depending on the size of your operation and how much you need to automate. The invoicing and service sheets add-ons are £19 a month each plus VAT. There is no long tie-in and no charge to try it — the full breakdown is on our pricing page.

Why now

The breakdown industry runs on trust and turnaround. Networks send work to the agents who answer, attend and invoice cleanly — and they quietly stop sending it to the ones who miss jobs or take three weeks to bill. A whiteboard and a WhatsApp group get you surprisingly far, right up until the night three cases land at once and one of them is still on the board at handover. Callout360 exists to make sure that job does not fall over.

Version one is the foundation, not the finished article. We are already building on it, and because we run our own callouts on the same system, the roadmap is shaped by the same night shifts you work. If you take breakdown work from networks or fleets, start the free trial, log a few real cases and see whether it earns its place. That is the honest test, and it is the one we would want too.